Terms of sale and study

This site is LearnStatistics. It is operated by UpThink (“UpThink”, “we”), and these terms are between you and UpThink. Buying a course or a course set on this site means you accept them.

UpThink is the provider named in the ACE credit recommendations and in every university partnership described below.

If you are buying on behalf of an employer or a sponsor, you confirm you may commit them to these terms.

• A course is a place on one dated run of one subject. It has a fixed start date, an instructor who sets and marks your work, and it is taught online in our classroom.
• A course set is every course in that set bought in a single payment, below the price of buying them one at a time. Buying a course set enrolls you in nothing and holds no seat. It gives you the right to take each of those courses, which you take up one at a time by choosing a start date when you are ready.
• Where a course set includes choices, it grants a number of places rather than named courses. Each place is spent on a course you pick from the list of choices that set publishes, at the moment you choose that course’s start date.
• A course set covers the courses it contained on the day you bought it. Changing what is in the set afterwards does not change what you own.
• A course set has a deadline. Each set states how long you have to use it, counted from the day you pay, and every course in it carries that same deadline from the moment of purchase. Changing what is in the set afterwards does not change the deadline on what you already own. There is nothing to renew and no subscription.

What you are not buying is a qualification. We teach and mark courses. Degrees are awarded by universities — see section 6.

• Registration for a run is separate from its teaching dates. A run can have a future start date and already be closed to new registrations; the course page always shows which.
• A seat is held for ten minutes while you are at the payment page. If payment does not arrive, the seat is released and you are not enrolled.
• Your place is confirmed once payment is confirmed. We then create your classroom account if you do not have one, enroll you, and email you a link to your classroom. This normally happens within minutes.
• Your sign-in, for the store and your classroom, is the email address you give at checkout. Use one you can receive mail at — you cannot be enrolled without it.
• Courses are delivered entirely online. There is no in-person component and no scheduled live attendance requirement unless the course page says otherwise.
• A run’s end date may be extended. We do not shorten a run after it has started.
• The minimum technical requirement is a current web browser and an internet connection. Where a course needs particular software, the course page says which, and what it costs.

• Prices are in US dollars and are shown on every course page and every course set page. The price you pay is the price shown at checkout.
• Payment is taken by our secure payment provider, on its own pages. We never see or store your card details — see our privacy notice.
• We do not offer installments or a monthly plan. A course set is paid in full.

This section covers courses bought directly from us. If you enrolled through a partner university and paid it, that university's refund policy applies instead; please contact it.

• Before a course starts: what you paid, minus a $100 processing fee. For example, $729 paid gives $629 back.
• After it starts, until the course's deadline: 50% of what you paid, with no processing fee on top. For example, $729 paid gives $364.50 back.
• After the deadline: no refund. The deadline is the end of day 7 after the start date. Some courses use the end of the 10th of the month the course starts instead. Your own dates are on the withdrawal page in your account.
• Moving to another start date does not restart the refund deadline. It is based on the earlier of the date you first bought and your new date. The $25 fee for a move is not refunded.
• Some courses have their refunds handled by support instead. The withdrawal page in your account says which.
• A course set: refunds are handled by support, case by case. A partial amount may be refunded. No refund is available once more than half of the set's courses have started. Email support@learnstatistics.org to ask.
• To ask for a refund, use the withdrawal form in your account or email support@learnstatistics.org.
• Moving to another start date: you can move to another start date of the same course yourself, from My learning, any time before the course starts and up to its move deadline: the end of day 7 after the start date, or for some courses the end of the 10th of the month the course starts. Not after that. The first move of each course is free. Each later move of the same course costs $25. In a course set, each course has its own free move. A free move happens straight away; a paid one happens once your payment is confirmed.
• Moves depend on places being free on the new date. To change to a different course, or for any other change to a place, contact support; these are handled case by case.
• If we cancel a run: you choose: a full refund with no processing fee, or a free move to the next available date. If we change the dates of a run before it starts, you can still ask for a full refund until it starts.
• Exceptional circumstances: for a documented medical emergency, bereavement, military deployment or similar, we may make an exception to these rules. Email support with supporting documents. These decisions are at our discretion and do not set a precedent.
• Not refundable: courses you have completed; courses for which a certificate or credit recommendation has been issued; date-move fees; and places ended because of a breach of these terms or our academic integrity rules.
• Dates are in US Eastern time. A deadline day ends at 11:59 PM. A request counts from the time we receive it.

How to ask. Use the withdrawal form in your account, or email support@learnstatistics.org. A person reviews every request: we acknowledge it within 2 business days and confirm the outcome within 5. A refund goes back only to the card you paid with, never to another card or person, and usually arrives within 5 to 10 business days.

Chargebacks. Please contact us before disputing a charge with your bank. If a dispute is opened without contacting us first, we may pause access to your courses and decline new enrolments until it is resolved.

The refund rules that apply to a purchase are the ones in force when it was made.

Nothing on this page affects rights you have under the consumer law that applies to you.

• Selected courses carry credit recommendations from the American Council on Education (ACE), the body US colleges use to evaluate coursework taken outside a university.
• An ACE recommendation is a recommendation, not an award. Every institution decides for itself whether to accept it, on its own terms, and may decline. We cannot guarantee that any institution will accept any credit from any course, and nothing on this site should be read as such a guarantee.
• Most courses are sold direct and involve no university at all. Some are additionally covered by a partnership with a named university, under which that university awards a degree and the specialist coursework is taught by us. Which universities, and which courses each covers, is published on our credit page and may change.
• Courses taken through UpThink are not eligible for federal financial aid.
• Each partner university publishes its own limits on what this coursework counts toward — including, where applicable, that it does not count toward a residency requirement. Those limits are that university’s own statements, they apply only to it, and every one currently in force is set out on the credit page under the name of the university that publishes it.
• We state a credit-hour figure for a course only where we have verified it. Where no figure is shown, none has been confirmed, and you should not assume one.
• We report completions to a partner university only for students whose account carries an address issued by that university. If your account carries no such address, we do not know you are their student and nothing is filed. That is the normal case.

• One account per person. Your sign-in is yours alone; do not share it or let anyone else submit work as you.
• Keep your password private. We store it only as a scrambled value we cannot read back.
• Work you submit must be your own. Where a course allows collaboration or particular tools, its instructions say so.
• Course materials are provided for your own study.
• You keep the rights in the work you submit; we may use it internally for marking, moderation and record-keeping.
• We may suspend access to an account being used to abuse the platform, other students or staff. If you think we have made a mistake, email support@learnstatistics.org.

Curricula, instructors, materials and schedules change. We may change the content of a course, the instructor teaching a run, or the dates of a run that has not started. Where a change is material we will tell registered students. What you are entitled to as a result is set out in section 5.

We may withdraw a course from sale at any time. That does not affect courses you have already bought.

We aim to keep the store and the classroom available, but neither is guaranteed to be uninterrupted. Planned maintenance, a supplier outage or something outside our reasonable control can interrupt access. Where an outage affects a deadline in a course, the instructor will make reasonable allowance for it.

Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law.

If something has gone wrong, email support@learnstatistics.org. A person reads every complaint and replies by email, and we will try to put it right with you directly.

We may update these terms. The version that applies to a purchase is the one published here on the day you made it, and material changes will be dated at the top of this page. Continuing to use the site after a change means you accept the current version.

Questions about these terms, about a purchase, or about a course go through our contact page. How we handle your personal information is set out in the privacy notice.